Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
In the event of a power outage:
Determine if the outage is limited to your home or if the entire neighbourhood is without power.
Report an outage by calling Oakville Hydro at 905-825-9400.
Follow us on Twitter @oakvillehydro to receive updates.
View our outage map.
During a power outage, follow these tips:
Once power is restored:
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