Customer Satisfaction Survey Under Way: To better understand the needs and wants of our customers, we’re launching our Customer Satisfaction Survey today. A random selection of customers will receive a telephone call from UtilityPULSE, who is conducting the survey on our behalf. We appreciate your feedback.
Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
We will need the following information about you or your business to open your account:
If you are a new customer or are moving within Oakville, an application for service must be completed five (5) business days prior to your closing/lease date to avoid possible power disruption.
If you are moving out, we require at least five (5) business days notice.
There is a fee of $30.00 plus HST to set up your Oakville Hydro Account.
Yes. You will be provided with a final bill and the amount will not be estimated.
Oakville Hydro does not collect deposits from residential customers.
To learn more, see Oakville Hydro’s Conditions of Service.
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