Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
During the pandemic, off-peak rates are now in effect 24/7. Click here for more information.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
COVID-19: Time-of-Use Rates Suspended Until
May 31, 2020
The Government of Ontario is providing temporary emergency relief to support Ontarians impacted by the global COVID-19 outbreak. On May 6, 2020, the Government of Ontario announced that the temporary emergency relief would be extended. Households, farms and small businesses who pay Time-of-Use (TOU) electricity rates will be charged off-peak rates 24 hours a day, seven days a week until May 31, 2020. Click here to learn more about TOU relief. Click here to view how the information will appear on electricity bills.
The majority of Oakville Hydro’s residential and small business customers are billed based on time-of-use rates. If you have signed a contract with an electricity retailer you will pay contract rates. For those customers on time-of-use rates, there are three price periods:
Changes to Your Electricity Bill
Starting November 1, 2019 the Ontario Electricity Rebate started being applied to bills for most residential consumers, farms and many small businesses.
The Ontario Electricity Rebate provides a 31.8% rebate on electricity charges for eligible customers and will appear on your hydro bill as a single line item.
At Oakville Hydro, we purchase the electricity we deliver to customers at market prices and earns no margin on the sale of the commodity. Oakville Hydro’s charges account for approximately 19% of the total bill for a typical residential customer.
The other charges on your bill are collected by Oakville Hydro on behalf of other electricity market participants, including generators, transmitters, retailers and regulators.
Frequently Asked Questions
Do you have questions about electricity rates? Find answers to frequently asked questions.
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