Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
COVID-19 Recovery Relief
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. This fixed electricity price will be in place from June 1 to October 31, 2020.
To learn more about understanding your bill, click here.
Changes to Your Electricity Bill
Starting November 1, 2019 the Ontario Electricity Rebate started being applied to bills for most residential consumers, farms and many small businesses.
The Ontario Electricity Rebate provides a 31.8% rebate on electricity charges for eligible customers and will appear on your hydro bill as a single line item.
At Oakville Hydro, we purchase the electricity we deliver to customers at market prices and earns no margin on the sale of the commodity. Oakville Hydro’s charges account for approximately 19% of the total bill for a typical residential customer.
The other charges on your bill are collected by Oakville Hydro on behalf of other electricity market participants, including generators, transmitters, retailers and regulators.
Frequently Asked Questions
Do you have questions about electricity rates? Find answers to frequently asked questions.
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