Customer Satisfaction Survey Under Way: To better understand the needs and wants of our customers, we’re launching our Customer Satisfaction Survey today. A random selection of customers will receive a telephone call from UtilityPULSE, who is conducting the survey on our behalf. We appreciate your feedback.
Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.
To switch from TOU to Tiered prices, you will need to notify Oakville Hydro either by completing an election form or by contacting us at email@example.com or 905-825-9400 (Monday to Friday, 8:30 a.m. to 4:30 p.m.). Oakville Hydro will begin accepting election forms on October 13, 2020.
You may wish to continue paying TOU prices for your electricity. In that case, no action is required.
To learn more, visit www.oakvillehydro.com/customerchoice
Rates - January 1, 2021 to April 30, 2021
The Ontario Energy Board (OEB) announced TOU and Tiered rates effective January 1, 2021 to April 30, 2021 (see right).
It’s Your Choice
If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.
The OEB provides a bill calculator to assist customers in deciding which pricing plan is best for them.
Changes to Your Electricity Bill
On November 1, 2019, the Ontario Electricity Rebate started being applied to bills for most residential consumers, farms and many small businesses.
Effective January 1, 2021 the Ontario Electricity Rebate will increase to provide a 21.2% rebate on electricity charges for eligible customers. It will appear on your hydro bill as a single item.
To learn more about the Ontario Electricity Rebate, visit the Ontario Energy Board website at this link.
At Oakville Hydro, we purchase the electricity we deliver to customers at market prices and earns no margin on the sale of the commodity. Oakville Hydro’s charges account for approximately 19% of the total bill for a typical residential customer.
The other charges on your bill are collected by Oakville Hydro on behalf of other electricity market participants, including generators, transmitters, retailers and regulators.
Frequently Asked Questions
Do you have questions about electricity rates? Find answers to frequently asked questions.
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