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COVID-19: Time-of-Use Rates Suspended Until
May 31, 2020

The Government of Ontario is providing temporary emergency relief to support Ontarians impacted by the global COVID-19 outbreak. On May 6, 2020, the Government of Ontario announced that the temporary emergency relief would be extended. Households, farms and small businesses who pay Time-of-Use (TOU) electricity rates will be charged off-peak rates 24 hours a day, seven days a week until May 31, 2020. Click here to learn more about TOU relief. Click here to view how the information will appear on electricity bills.


The majority of Oakville Hydro’s residential and small business customers are billed based on time-of-use rates.  If you have signed a contract with an electricity retailer you will pay contract rates.  For those customers on time-of-use rates, there are three price periods:

  • Off-peak, when demand for electricity is lowest.
  • Mid-peak, when demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.
  • On-peak, when demand is highest. The busiest times of day. Generally when people are cooking, using their computers and running heaters or air conditioners.

To view previous rates, click here.  To learn more about understanding your bill, click here


Ontario Electricity Rebate

Changes to Your Electricity Bill

Starting November 1, 2019 the Ontario Electricity Rebate started being applied to bills for most residential consumers, farms and many small businesses.

The Ontario Electricity Rebate provides a 31.8% rebate on electricity charges for eligible customers and will appear on your hydro bill as a single line item.

For more information on the Ontario Electricity Rebate, visit our webpage at this link.  To learn more about the Ontario Electricity Rebate, visit the Ontario Energy Board website at this link.


Distribution Charges 

At Oakville Hydro, we purchase the electricity we deliver to customers at market prices and earns no margin on the sale of the commodity.  Oakville Hydro’s charges account for approximately 19% of the total bill for a typical residential customer.

The other charges on your bill are collected by Oakville Hydro on behalf of other electricity market participants, including generators, transmitters, retailers and regulators.

Visit the OEB website for more information on rate changes and electricity pricing or click here to learn more about understanding your electricity bill.


Frequently Asked Questions

Do you have questions about electricity rates? Find answers to frequently asked questions.




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