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Questions and Answers about Billing and Payment

Where do I send my payment?

You can use the return envelope provided with your bill to send your payment to us by mail. Please be sure to mail your payment three to five days prior to the due date on the invoice to ensure that your payment reaches us by the due date.

How can I pay my bills online?

You can pay your bills online through Oakville Hydro’s web site. For more information click here.

You can also visit your bank's website, go to the Pay Bills page, and enter Oakville Hydro as a payee.

Note: When you sign up for online payment service, you will be asked to enter an 8-digit Oakville Hydro account number. To do this, enter your 8-digit Oakville Hydro account number and make sure you remove the hyphen.

Example: 123456-08 becomes 12345608

How can I pay bills automatically?

You can sign up for one of our two automatic payment plans:

  • Basic Plan - Bills are sent to you, monthly or bi-monthly, depending on the type of service you selected. On the due date, the amount due is automatically withdrawn from your bank account.
  • Equal Payment Plan (EPP) - A fixed amount is withdrawn from your bank account on a monthly basis. The amount is calculated using your average consumption over the previous 12-month period. You have the option of having the withdrawal take place on either the 2nd or 16th day of each month.

For more information or to sign up for an automatic payment plan, click here.

Can I pay my bill with a credit card?

You have two options available to pay your hydro bill using Visa, MasterCard or American Express.

  1. Online Payment 
    Click here to make a secure online Credit Card Payment
  2. Telephone Payment 
    Call 1-888-608-0670 to make a Credit Card Payment by telephone

Please note that here is a 1.75 % fee for payment.

What happens if I can’t pay my bill by the due date?

Your payment is due 16 days from the statement date on your bill. If your payment is late, a charge of 1.5% per month will be added to the balance. Please remember that payments made online or by phone can take up to five days to process.

If we still have not received your payment seven calendar days after the payment due, you will receive a friendly reminder call to advise you of your outstanding balance. If your bill remains unpaid or payment arrangements are not made with Oakville Hydro within 10 business days of the telephone reminder, a collection letter will be hand delivered to your billing address. This letter gives you a 10-day advance notice that we may disconnect your service.

For complete details of our collection process please see section 2.2.1 of our Conditions of Service

What happens if my payment is returned from my bank?

If your cheque or pre-authorized payment is returned from the bank, we will either send a letter or call you to let you know that your payment has been returned. A fee of $15.00, plus bank charges will apply.  If your cheque is not replaced, or payment terms are not negotiated for the overdue amount, we will begin the above collection process for your account.

 

 




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