Customer Satisfaction Survey Under Way: To better understand the needs and wants of our customers, we’re launching our Customer Satisfaction Survey today. A random selection of customers will receive a telephone call from UtilityPULSE, who is conducting the survey on our behalf. We appreciate your feedback.
Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
Our automatic payment plans provide you with the option of having payments automatically withdrawn from your bank account.
We offer two options: the Basic Plan and the Equal Payment Plan.
For your convenience, you may start or quit a plan anytime. To start a plan your account must be current. Once you start either plan, any outstanding balance must paid in full before opting out.
If you would like more information on automatic payment plans, please call 905-825-9400 or email: firstname.lastname@example.org
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