Automatic Payment Plans 

Our automatic payment plans provide you with the option of having payments automatically withdrawn from your bank account.

We offer two options: the Basic Plan and the Equal Payment Plan.

  • Basic Plan - Bills are sent as usual to you, monthly or bi-monthly, depending on the type of service you selected. On the due date, the amount due is automatically withdrawn from your bank account.
  • Equal Payment Plan (EPP) - A fixed amount is withdrawn from your bank account on a monthly basis. The amount is calculated using your average consumption over the previous 12-month period. You are given the option of having the withdrawal take place on either the 2nd or 16th day of each month. Your EPP amount is reviewed on a yearly basis to ensure that it is in line with your actual bills and may increase or decrease depending on the previous 12-month billing history.

For your convenience, you may start or quit a plan anytime.To start a plan your account must be current.  Once you start either plan, any outstanding balance must paid in full before opting out.

If you would like more information on automatic payment plans, please call Customer Service at 905-825-9400 (Monday to Friday, 8:30a.m. to 4:30p.m.) or email

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To make changes to your existing pre-authorized payment plan, click here.

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