Customer Satisfaction Survey Under Way: To better understand the needs and wants of our customers, we’re launching our Customer Satisfaction Survey today. A random selection of customers will receive a telephone call from UtilityPULSE, who is conducting the survey on our behalf. We appreciate your feedback.
Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
Are you prepared for a flood? Would you be ready to cope with lack of water for several days? Do you have safety essentials to assist you during a sustained power outage?
Being prepared means being safe. Take the time to create a 72-hour emergency kit and ensure that you check it twice each year—a great reminder is when the clocks change.
A short list of items to include in your emergency kit can be found below. Visit the Government of Canada website for more tips on what to include.
First Aid Kit
Know your home
All contents © Oakville Hydro Electric Distribution Inc. All rights reserved.