Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
For rates effective from July 1, 2017 to October 31, 2017 click here.
The format of your bill is mandated by the Ministry of Energy.
The example below shows the calculations for a residential consumer who uses 750 kWh per month that has a typical time-of-use consumption pattern.
Click or tap on the icons for a more detailed explanation of the bill section.
|Your Electricity Charge||Volume||Rate||Amount|
|Monthly Service Charge
Distribution Losses (3.76% of kWh)
On Peak Losses
Mid Peak Losses
Off Peak Losse
|Wholesale Market Charges
Standard Supply Service Charge
|Total Electricity Charges||$107.66|
For more information about the Ontario Electricity Support Program visit the Ontario Energy Board's website.
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