Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
The format of your bill is mandated by the Ministry of Energy.
The example below shows the calculations for a residential consumer who uses 750 kWh per month that has a typical time-of-use consumption pattern.
Click or tap on the icons for a more detailed explanation of the bill section.
|Your Electricity Charge||Volume||Rate||Amount|
|Monthly Service Charge
Distribution Losses (3.76% of kWh)
On Peak Losses
Mid Peak Losses
Off Peak Losse
|Wholesale Market Charges
Standard Supply Service Charge
|Total Electricity Charges||$108.50|
Ontario's Fair Hydro Plan
Ontario is lowering electricity bills by 25 per cent on average for all residential customers as part of a significant system restructuring that will address long-standing policy challenges and ensure greater fairness.
For more information about the Ontario Electricity Support Program visit the Ontario Energy Board's website.
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