Customer Satisfaction Survey Under Way: To better understand the needs and wants of our customers, we’re launching our Customer Satisfaction Survey today. A random selection of customers will receive a telephone call from UtilityPULSE, who is conducting the survey on our behalf. We appreciate your feedback.
Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
Please complete the form below and click "Submit Reading." One of our billing representatives will process your reading within 24 hours. If you require immediate assistance, please call us at 905-825-4450.
Having trouble reading your meter? Click here to view instructions.
Your personal information is collected on this form by Oakville Hydro under the authority of the Electricity Act, Section 29, the Ontario Energy Board Act, Section 28.3 and the Municipal Act, 2001, S.O. 2001, Section 11; and Halton Region By-law No. 42-04. Your personal information will be used for the purposes of billing you for electricity services provided to you by Oakville Hydro, for billing you for water and wastewater use and collecting water and wastewater charges on behalf of Halton Region.
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