Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
Effective January 1, 2017, the Government of Ontario is reducing electricity costs for families, farms and small businesses by providing a rebate equal to the provincial portion of the Harmonized Sales Tax (8%) on electricity bills. Customers will start to see this rebate on their bills for electricity consumed on or after January 1, 2017.
Residences, Farms and Small Businesses
To be eligible to receive the 8% Provincial Rebate on your electricity bill, you must qualify under at least ONE of the following criteria:
Residential Properties and Complexes
Customers with eligible residential properties or complexes as defined in the Condominium Act, 1998 or the Residential Tenancies Act, 2006 may also be eligible. If you have previously provided us with a self-declaration form for exemption from the Debt Retirement Charge (DRC) or to receive the Ontario Clean Energy Benefit (OCEB), you will automatically be enrolled to receive the Provincial Rebate. Under the eligibility criteria provided in the Ontario Rebate for Electricity Consumers Act, 2016, you may be eligible to receive the 8% rebate on your bill even if you did not previously qualify for the DRC exemption or the OCEB.
Please review the self-declaration for the 8% Provincial Rebate form to determine if you are eligible.
Please note that if you are a residential customer or a general service customer with an annual demand for electricity of 50 kilowatts or less you will automatically receive the 8% Provincial Rebate. There is no need to complete the 8% Provincial Rebate form.
If you have any questions, please contact our Customer Service department at 905-825-9400 or firstname.lastname@example.org
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