Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices.
To switch from TOU to Tiered prices, you will need to notify Oakville Hydro either by completing an election form (click here to fill out our online form or visit Declare Your Choice for TOU or Tiered below), or by contacting us at email@example.com or 905-825-9400 (Monday to Friday, 8:30 a.m. to 4:30 p.m.).
A switch between TOU and Tiered pricing takes effect at the start of a service period. Depending on when you apply, it may be retroactive to the start of your current service period. For information on how to determine when your next service period will start, click this link.
You may wish to continue paying TOU prices for your electricity. In that case, no action is required.
Use Our Convenient Online Form
There’s no faster way to make the switch! Click this link to access the online form and declare your choice with the click of a button.
People use electricity differently depending on the season, so the TOU price periods are different in the winter than they are in the summer.
To learn more about managing costs with TOU prices, visit the Ontario Energy Board website at this link.
To learn more about understanding your TOU bill, visit our website at this link.
With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies. For residential customers, the threshold normally changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.
In the winter period (November 1 – April 30), the Tier threshold for residential customers is 1,000 kWh so that households can use more power at the lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh.
For small business customers, the Tier threshold is 750 kWh all year round.
Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month.
For more information about Tiered rates, visit the Ontario Energy Board website at this link.
To learn more about understanding your Tiered bill, visit our website at this link.
Are you thinking about opting out of TOU prices in favour of Tiered prices? Here are a few things to consider. Make sure you have some of your recent electricity bills handy as you go through the information below. Keep in mind the effect of COVID-19 on your electricity use (for instance, you may be working from home when you normally wouldn’t be). Most of the information you will need is on the Electricity line of your bill.
If you’re thinking about switching, you should pay close attention to how much electricity you use in a month, because on Tiered pricing the price is higher for every kWh of electricity that you use above the Tier threshold of 1,000 kWh in the winter, or 600 kWh in the summer. For instance, if you heat your home electrically, your monthly use in the winter may be higher. And the same goes for the summer if you need to run your air conditioner.
With TOU prices, the price depends on when you use electricity. Although the TOU price periods also change with the season, the electricity you use after 7 p.m. every day, and all the time on weekends and holidays, is charged at the lowest price under TOU all year round.
Lifestyle and daily habits – Are you often home during the day on weekdays, so that shifting your usage is more challenging? Do you have large appliances that you need to run during the day on weekdays? Can you shift more of that usage to nighttime or weekend hours?
Small business – If you’re a small business owner, some of the same factors mentioned earlier also apply – how much electricity do you use each month, and when do you use it? Keep in mind that the Tier threshold for small business customers is 750 kWh all year round. And not all small businesses are the same. A large restaurant with several ovens running in the evening may have a very different electricity usage pattern than a small salon that’s only open during the day. So may a dry cleaner compared to a convenience store, or a clothing store compared to a bakery.
Using a bill calculator is helpful when determining which rate plan is best for you.
The Ontario Energy Board offers a bill calculator that requires account information. The easiest way to access those details is to visit MyOakvilleHydro. Sign in or register for MyOakvilleHydro at this link.
Click this link to access the Ontario Energy Board bill calculator.
To declare your choice, you can use our convenient online form, send us an email using a PDF form or contact Customer Service directly.
Please do not hesitate to contact Customer Service at firstname.lastname@example.org or 905-825-9400 (Monday to Friday, 8:30a.m. to 4:30p.m.).
Click to learn answers to frequently asked questions related to Customer Choice.
If you’re a TOU customer and don’t want to switch to Tiered prices, you don’t need to do anything. You will stay on TOU prices.
If you do want to switch to Tiered prices, there are rules that apply. These rules also apply if you want to switch back to TOU prices. For more information, click this link.
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