Bill Payment Assistance

Everyone falls on hard times, but there’s help. 

Customers can find the help they need in these programs below. Follow the links to see if you qualify and enroll.

COVID-19 Energy Assistance Program (CEAP)

Low-income Energy Assistance Program (LEAP)

Ontario Electricity Support Program (OESP)

Affordability Fund

Save on Energy
Home Assistance Program

The government has expanded LEAP by providing $9 million in new assistance to customers who are struggling to pay their energy bills as a result of COVID-19.

The OEB is supporting the Ministry of Energy, Northern Development and Mines to determine program details.

More information will be made available on this page when those details have been determined.

A one-time grant of up to $500 per year is available to eligible low-income customers who are behind on their bill and may have their electricity disconnected.

Visit the OEB website for more information.


OESP provides ongoing assistance directly on the bills of eligible low-income electricity consumers.

to see if you qualify or for more information.


The AffordAbility Fund is here to help Ontarians who pay an electricity bill ease what they spend on electricity.

Go to the AffordAbility Fund's website or call 1-855-494-FUND to see if you qualify for FREE ENERGY STAR® light bulbs, a power bar and/or faucet aerators, ENERGY STAR® appliances or even home energy plans and upgrades.

As the COVID-19 pandemic continues to evolve, the AffordAbility Fund is implementing precautionary measures to help protect the safety of the community and its advisors. At this time, all in-home activities have been postponed until further notice. 

The Save on Energy Home Assistance Program offers free energy-efficiency upgrades for income-eligible homeowners and tenants, and eligible social housing providers, as well as an in-home energy assessment to help ease the burdens of electricity bills.

Visit Save On Energy to see if you qualify or for more information.

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