Bill Payment Assistance

Everyone falls on hard times, but there’s help. 

Customers can find the help they need in these programs below. Follow the links to see if you qualify and enroll.

COVID-19 Energy Assistance Program (CEAP) for Residential Customers

Low-income Energy Assistance Program (LEAP)

Ontario Electricity Support Program (OESP)

Save on Energy
Home Assistance Program

The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP is delivered directly by electricity and natural gas utilities and unit sub-meter providers, further to rules laid out by the Ontario Energy Board. CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can start applying on July 13, 2020. 

Visit this link to learn more and apply now.

If you're behind on your electricity bill, you may qualify for emergency financial help through LEAP - a grant of up to $500 per year. 

To be eligible for LEAP:
- The customer account must be in arrears. 
- The total amount received by a household may not exceed the maximum grant amount of $500 per year (or $600 per year for electrically-heated homes). 

Would you like to discuss eligibility or apply? Call Oakville Hydro at 905-825-9400 (Monday to Friday, 8:30a.m. to 4:30p.m.) or email

Visit the OEB website for more information.

OESP provides ongoing assistance directly on the bills of eligible low-income electricity consumers.

to see if you qualify or for more information.


The Save on Energy Home Assistance Program offers free energy-efficiency upgrades for income-eligible homeowners and tenants, and eligible social housing providers, as well as an in-home energy assessment to help ease the burdens of electricity bills.

Visit Save On Energy to see if you qualify or for more information.

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