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 COVID-19 Energy Assistance Program (CEAP)

The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB). 

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. 

CEAP funding is limited. Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility or USMP does not guarantee funding.


CRITERIA

The following criteria must be met. The customer (person whose name is on the bill):

  • Must not have had an overdue amount on their electricity bill on March 17, 2020
  • Must not have received the Low-Income Energy Assistance Program (LEAP) or Ontario Electricity Support Program (OESP) grants in 2020
  • Must have an overdue amount owing for at least two electricity bills since March 17, 2020
  • Must be unemployed on the date of the CEAP application, or have a spouse or common-law partner who is unemployed at the time of the CEAP application; and
  • Must have qualified for the Canada Emergency Response Benefit (CERB) or have received Employment Insurance after March 17, 2020

CEAP BENEFIT AMOUNTS

Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115. 

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.


HOW TO APPLY

Please ensure your application is fully complete and that details on the application exactly match the information on the bill. Applications are reviewed on a first come, first served basis and funding is limited. Any missing information will result in a delay in putting your application in the queue. Applications submitted through the MyOakvilleHydro form and online form will be received without delay. PDF forms via email and mail will take longer to receive.

  • MyOakvilleHydro: Log in to your account and submit your application without delay using the online form available through MyOakvilleHydro.
  • Online Form: Don’t have a MyOakvilleHydro account? Submit your application by filling out our online form at this link.
  • PDF Form via Email: Fill out the PDF application form at this link and email it to CEAP@oakvillehydro.com  
  • PDF Form via Mail: You can also fill out the PDF form, print it and mail it to Oakville Hydro – P.O. Box 1900, Oakville, Ontario L6K 0C7

QUESTIONS?

We’re here to help. Call Customer Service at 905-825-9400, Monday to Friday from 8:30a.m. to 4:30p.m. You can also email Customer Service at CEAP@oakvillehydro.com.

For more information from the Ontario Energy Board, visit oeb.ca/ceap.




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