Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
COVID-19 Energy Assistance Program (CEAP)
Since the summer of 2020, the Government of Ontario has made $40 million available to support customers who have overdue amounts on their energy bills as a result of the COVID-19 emergency.
The COVID-19 Energy Assistance Program (CEAP) provides an on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential customers may be eligible for up to $750 in support and can apply for on-bill credits for both electricity and natural gas separately. Customers who previously received CEAP support that was less than the maximum amount of $750 and have additional arrears may apply again, but their total on-bill credits cannot exceed that amount.
CEAP is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs).
CEAP funding is limited. Oakville Hydro is expected to process applications in the order in which they are received. Submitting an application for CEAP to Oakville Hydro does not guarantee funding.
CONSUMER ALERT: No Home Inspection Required for the COVID-19 Energy Assistance Program (CEAP)
The Ontario Energy Board (OEB) is reporting that some energy customers have reported receiving calls from scammers referencing the OEB’s CEAP program webpages and then falsely telling customers that a home inspection is required to qualify. Home inspections are not required to qualify for CEAP, nor does the OEB or Oakville Hydro call customers to conduct home inspections related to the program.
For more information regarding the consumer alert, visit the OEB website at this link.
CEAP funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.
Submitting an application for CEAP does not guarantee funding.
Eligible customers may qualify for CEAP credits for the electricity or natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $750.
Applications must be submitted to Oakville Hydro.?
Please ensure your application is fully complete and that details on the application exactly match the information on the bill. Applications are reviewed on a first come, first served basis and funding is limited. Any missing information will result in a delay in putting your application in the queue. Utilities and USMPs are expected to process complete applications within 10 business days of receipt.
We’re here to help. Call Customer Service at 905-825-9400, Monday to Friday from 8:30a.m. to 4:30p.m. You can also email Customer Service at CEAP@oakvillehydro.com.
For more information from the Ontario Energy Board, visit oeb.ca/ceap.
For frequently asked questions and answers from the Ontario Energy Board, visit this link.
Learn more from the Government of Ontario and find programs to reduce your electricity bill at this link.
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