Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
COVID-19 Energy Assistance Program (CEAP)
The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).
CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.
CEAP funding is limited. Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility or USMP does not guarantee funding.
The following criteria must be met. The customer (person whose name is on the bill):
Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.
The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.
Please ensure your application is fully complete and that details on the application exactly match the information on the bill. Applications are reviewed on a first come, first served basis and funding is limited. Any missing information will result in a delay in putting your application in the queue. Applications submitted through the MyOakvilleHydro form and online form will be received without delay. PDF forms via email and mail will take longer to receive.
We’re here to help. Call Customer Service at 905-825-9400, Monday to Friday from 8:30a.m. to 4:30p.m. You can also email Customer Service at CEAP@oakvillehydro.com.
For more information from the Ontario Energy Board, visit oeb.ca/ceap.
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