Customer Support During the Pandemic

Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.

Recognizing the economic uncertainty for our customers associated with the pandemic, Oakville Hydro is offering Arrears Payment Arrangements in order to provide customers with more time to pay outstanding balances on their account.

We recognize that this is a difficult time for everyone and we want our customers to know that we are here in support. Oakville Hydro would also like to remind customers that we offer several programs to those having difficulty paying their electricity bills, including the COVID-19 Energy Assistance Program (CEAP) and the Ontario Electricity Support Program. Customers can find more information on these programs on our website.

Oakville Hydro is actively monitoring the pandemic and taking the necessary actions and precautionary measures to manage a reliable electricity supply while maintaining the safety of the community and our workers as our top priority.

COVID-19 Recovery Rate

The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. This fixed electricity price will be in place from June 1 to October 31, 2020.

The image to the right displays how TOU relief rates will appear on electricity bills. Click here to learn more and view the full sample bill. To learn more about TOU relief, visit this link.


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