Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
Starting November 1, 2019 the Ontario Electricity Rebate started being applied to bills for most residential consumers, farms and many small businesses.
Beginning May 1, 2021, the Ontario Electricity Rebate will provide a 18.9% rebate on electricity charges for eligible customers and will appear on your hydro bill as a single line item.
Residential and Small Business Customers
If you have a residential or small business (general service less than 50 kW) account with Oakville Hydro, you do not need to do anything. You will automatically receive the Ontario Electricity Rebate.
Multi-Unit Complexes and Long-Term Care Facilities
If you are not receiving the Ontario Electricity Rebate and you think that you may be eligible, please read the Notice of Eligibility carefully.
If you are eligible, please complete the Notice of Eligibility and return it to us right away so that you can start receiving the Ontario Electricity Rebate as soon as possible.
Have additional questions? Contact us at OntarioElectricityRebate@oakvillehydro.com
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