Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
During the pandemic, off-peak rates are now in effect 24/7. Click here for more information.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
The Government of Ontario has made changes to the conservation programs in Ontario and directed the Independent Electricity System Operator (IESO) to centrally deliver energy-efficiency programs until December 31, 2020. The following residential conservation programs will no longer be available:
For information regarding the Home Assistance Program (HAP), please visit Save on Energy.
The AffordAbility Fund continues to accept applications and deliver measures to those eligible for the program. You can apply to the AffordAbility Fund and your application will be managed as per the usual processes. For more information please visit affordabilityfund.org or call 1-855-494-3863 Monday – Friday from 8:00 a.m. – 8:00 p.m. EST.
As the COVID-19 pandemic continues to evolve, the AffordAbility Fund is implementing precautionary measures to help protect the safety of the community and its advisors. At this time, all in-home activities have been postponed until further notice.
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