Customer Satisfaction Survey Under Way: To better understand the needs and wants of our customers, we’re launching our Customer Satisfaction Survey today. A random selection of customers will receive a telephone call from UtilityPULSE, who is conducting the survey on our behalf. We appreciate your feedback.
Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
Oakville Hydro focuses on system reliability and safety in order to meet the expectations of its customers. Our distribution assets are optimized through the evaluation of asset health, capacity utilization, performance measures, and risk consequence failure analysis and balance against cost efficiency and effectiveness.
Our Reliability Record
In 2019, Oakville residents were able to rely on power being on 99.992% of the time and Oakville Hydro is committed to maintaining this level of reliability.
On average, customers experienced 1.19 outages in 2019. Those customers who experienced a power outage were without power for, on average, 0.74 hours.
Investing in a Smarter Grid
The smart grid harnesses the power of information technologies to monitor, control, and optimize the usage of the electricity system. These efforts are designed to increase efficiency, reduce outages, integrate more renewable forms of generation, and empower consumers to more effectively control their energy use.
Using a sophisticated network of remotely switched power lines of approximately 1,400 km, Oakville Hydro has reliably delivered energy to homes and businesses for over a century. Oakville Hydro designs, builds and maintains Oakville’s state-of-the-art power distribution system.
To see what your home might look like in 20 years visit the Independent System Electricity Operator's Smart Home Roadmap.
Oakville Hydro’s Control Room Operators monitor the distribution system 24 hours per day, 365 days per year.
Oakville Hydro reacts quickly to power outages to keep our crews and the public safe.
In addition, our Outage Managment System helps us to predict fault locations, enabling us to dispatch crews directly to these locations to investigate and resolve issues before they occur.
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