Customer Satisfaction Survey Under Way: To better understand the needs and wants of our customers, we’re launching our Customer Satisfaction Survey today. A random selection of customers will receive a telephone call from UtilityPULSE, who is conducting the survey on our behalf. We appreciate your feedback.
Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
Oakville Hydro's rates and services are regulated by the Ontario Energy Board, an independent Ontario provincial government agency. Oakville Hydro, at any time, may have one or more applications before the Ontario Energy Board, and may also be participating in other proceedings initiated by the Ontario Energy Board.
On August 18, 2021, Oakville Hydro filed its annual electricity distribution rate application for rates effective January 1, 2022. To view Oakville Hydro's electricity rate application, click here.
The electricity distributor scorecard was introduced by the Ontario Energy Board (OEB) to measure how well Ontario's electricity distributors are performing. To view Oakville Hydro's electricity distributor scorecard, click here.
For information about electricity distributor scorecards, please visit the OEB's website.
On December 10, 2020, the Ontario Energy Board approved Oakville Hydro’s Tariff of Rates and Charges effective January 1, 2021. To view the Tariff, click here.
Oakville Hydro is licenced by the Ontario Energy Board to distribute electricity in the Town of Oakville. To view Oakville Hydro’s distribution license, click here. As a condition of license, Oakville Hydro is required to comply the following Codes (collectively the “Codes") approved by the Board.
a) the Affiliate Relationships Code for Electricity Distributors and Transmitters;
b) the Distribution System Code;
c) the Retail Settlement Code; and
d) the Standard Supply Service Code.
To view a copy of these codes, please visit the Ontario Energy Board’s website.
Oakville Hydro’s Conditions of Service document describes our operating practices and connection policies. Oakville Hydro is required to comply with its Conditions of Service but may waive a provision of its Conditions of Service in favour of a customer or potential customer. To view Oakville Hydro’s Conditions of Service, click here.
On June 28, 2019, the Ministry of Energy, Northern Development and Mines provided information regarding Ontario’s 2018 system-wide electricity supply mix data to electricity suppliers. The supply mix is the combination of power sources used to generate electricity in Ontario. To view Ontario’s 2018 system-wide supply mix, click here.
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