Customer Satisfaction Survey Under Way: To better understand the needs and wants of our customers, we’re launching our Customer Satisfaction Survey today. A random selection of customers will receive a telephone call from UtilityPULSE, who is conducting the survey on our behalf. We appreciate your feedback.
Customer Choice: If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Learn more at www.oakvillehydro.com/customerchoice.
Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding RESIDENTAL customer support and payment options, click here.
For more information regarding SMALL BUSINESS customer support and payment options, click here.
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
The AODA became law on June 13, 2005. Under this landmark legislation, the provincial government developed standards to identify, remove and prevent barriers for people with disabilities. The vision of the act is to have an accessible Ontario by 2025.
In 2014, Oakville Hydro developed a five-year accessibility plan that outlined the policies and actions that Oakville Hydro would put in place to improve opportunities for people with disabilities. Since then, Oakville Hydro has developed its Accessibility Policy and implemented a number of initiatives aimed at improving accessibility for people with disabilities. Some of the highlights were:
Going forward, Oakville Hydro will continue to update its website to ensure that it conforms to level AA of the World Wide Web Consortium Web Content Accessibility Guidelines by January 1, 2021 as required by the Accessibility for Ontarians with Disabilities Act. In addition, Oakville Hydro will monitor the success of its accessibility initiatives and look for ways to improve the way in which it interacts with people with disabilities. To view Oakville Hydro’s 2014 to 2019 Accessibility Plan, click here.
Oakville Hydro is committed to treating all individuals in a way that allows them to maintain their dignity and independence. Oakville Hydro values integration and equal opportunity and is committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. To view Oakville Hydro’s Accessibility Policy, click here.
Beginning in 2014, Oakville Hydro’s employees receive annual accessibility training to enable them to recognize and assist people with accessibility needs annually [confirm]. Any volunteers or contractors working with the public on behalf of Oakville Hydro will also receive accessibility training.
Oakville Hydro values the input and feedback that it receives from its customers. Customers with disabilities who wish to provide feedback in another format or find out more about the ways in which Oakville Hydro provides services to persons with disabilities can contact us in one of the following ways:
Oakville Hydro is committed to meeting the communication needs of people with disabilities. When asked, we will provide information about our goods, services and facilities and in accessible formats or with communication supports. Oakville Hydro will consult with people with disabilities to determine their information and communication needs.
Oakville Hydro is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. Oakville Hydro also maintains a list of customers that have medical devices that require electricity.
If you, or someone in your home, needs a medical device that requires electricity please contact us by telephone at 905-825-9400, by email at firstname.lastname@example.org or in person at our office at 861 Redwood Square in the Town of Oakville.
Oakville Hydro’s website conforms to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A. The WCAG guidelines cover things such as:
Oakville Hydro is committed to improving the level of accessibility of its website and meeting the requirement to increase its level of accessibility to WCAG Level AA by January 1, 2021.
At Oakville Hydro, service animals are always welcome
Oakville Hydro has implemented practices and policies to ensure that it accommodates individuals with disabilities during recruitment and assessment processes and when people are hired. When needed, we provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with disabilities.
If you have any questions about Oakville Hydro’s accessibility policies, practices or initiatives please contact Human Resources.
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