Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
During the pandemic, off-peak rates are now in effect 24/7. Click here for more information.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
The Government of Ontario has made changes to your electricity bill that came into effect on January 1, 2016.
The Debt Retirement Charge (DRC)
The DRC is a charge payable on all electricity consumed in Ontario to help pay the debt of the former Ontario Hydro.
Change: Effective January 1, 2016, all residential electricity consumers will be exempt from the DRC. The consumption charge of 0.7 cents per kilowatt hour has been removed from all residential customer bills.
Electricity users with a general service rate class account that provides electricity to one or more 'eligible residential units' will also be eligible for a DRC exemption up to 1,500 kilowatt hours (kWh) per month multiplied by the number of eligible residential units included in the account.
To claim this DRC exemption, please complete the Self-Declaration Form Debt Retirement Charge Exemption.
For more information about these exemptions, visit the Ministry of Finance website.
The Ontario Clean Energy Benefit (OCEB)
The OCEB provided a 10% reduction on the total cost of electricity charges for eligible consumers.
Change: Effective December 31, 2015, the OCEB reduction ended. The Ontario Energy Board’s new Ontario Electricity Support Program (OESP) is now available for eligible low-income households.
Low-income households that apply and qualify will receive an OESP credit on electricity bills.The credit amount is based on the number of people living in the home and their total household income. For some consumers, the need to use more electricity is unavoidable. They may receive a higher level of assistance. These are people who rely on electric heat or medical devices as well as First Nation and Métis consumers.
Click here to learn more about it.
Change: Effective January 1, 2016, a charge of 0.11 cents per kilowatt hour will be added to the Regulatory charge on all customer bills.
New delivery charges came into effect on January 1, 2016.
Changes: Click here to learn about your electricity bill, including delivery charges.
For more information on these changes, contact our Customer Service department at email@example.com or by phone at 905-825-9400.
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