Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
(Oakville, ON) October 5, 2015 – Oakville Hydro is pleased with the great response from customers during the recent MyOakvilleHydro/eBilling contest. Congratulations to our three winners!
“We were very excited to launch this contest to our customers,” said Enzo Augimeri, Manager of Customer Service and Billing at Oakville Hydro. “Using the MyOakvilleHydro portal and eBilling allows our customers to experience the benefits of 24/7 account access. eBilling has the added benefit of being environmentally friendly.”
A new contest will be launching soon – stay tuned for details and get ready for your chance to win one of six fabulous prizes.
You can view account details with just one click, see and manage your electricity usage and review your personal Time-of-Use dashboard through MyOakvilleHydro. The online portal includes the following: mobile access, eBilling (paperless bills), enhanced Time-of-Use charts, data downloads, a price plan comparison tool, alerts for predicted Time-of-Use charges and a “Pay My Bill” option.
Oakville Hydro's eBilling option lets you see your bills at-a-glance online. eBilling is free, secure and convenient. Oakville Hydro will email you each time a new bill is available for your review. Any customer who currently has an active account with Oakville Hydro can join this free service, which is available to both residential and commercial customers.
Customers can sign up by registering at MyOakvilleHydro.
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