Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
As a long-standing policy, Oakville Hydro does not disconnect residential single-family dwellings during the winter months. We have since extended our winter disconnection policy to include all residential customers.
This week, legislation was passed that prevents Ontario local distribution companies (LDCs) from disconnecting power for residential customers during winter months (up until April 30).
Oakville Hydro cares about the community it serves, and shares the Government’s concerns for customers that are facing potential service disconnection due to non-payment, during the winter months.
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