Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
During the pandemic, off-peak rates are now in effect 24/7. Click here for more information.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
As a long-standing policy, Oakville Hydro does not disconnect residential single-family dwellings during the winter months. We have since extended our winter disconnection policy to include all residential customers.
This week, legislation was passed that prevents Ontario local distribution companies (LDCs) from disconnecting power for residential customers during winter months (up until April 30).
Oakville Hydro cares about the community it serves, and shares the Government’s concerns for customers that are facing potential service disconnection due to non-payment, during the winter months.
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