Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Oakville Hydro is alerting customers of multiple scams via text message, email and telephone.
Customers have reported receiving a text message or email that contains a link that will provide them with a refund. Reports also include phone calls demanding payment to avoid immediate disconnection. All messages and calls are from people claiming to be from Oakville Hydro.
Oakville Hydro customers can be assured that their personal information is secure. Oakville Hydro never requests credit card information via text message, phone or email; we do not threaten to disconnect service if payment is not provided immediately and do not provide refunds through internet links.
In the event that you receive a suspicious text message, email or phone call from an entity identifying itself as Oakville Hydro:
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