Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
It has been reported that, once again, Oakville residents and businesses are receiving fraudulent telephone calls from people posing as Oakville Hydro employees. We are asking customers to be vigilant and cautious.
The suspects inform the customer that they are behind on their bill payments and that their electricity will be disconnected if payment is not made immediately.
If customers receive suspicious calls from someone claiming to be from Oakville Hydro and demanding money, please:
Visit the Canadian Anti-Fraud Centre website for more information on how to protect yourself.
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