Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
On January 7, 2019, the Ontario Energy Board (OEB) approved new distribution rates for Oakville Hydro.
Effective January 1, 2019, the monthly bill for a typical residential customer who uses 750 kWh per month will decrease by $1.48 per month or 1.3%. The monthly bill for a small business customer who uses 2,000 kWh per month will increase by $1.46 per month or 0.5%.
Oakville Hydro Electricity Distribution Inc. purchases the electricity we deliver to customers at market prices and earns no margin on the sale of the commodity.
Visit the OEB website at this link for more information on rate changes and electricity pricing.
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