Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
On September 30, 2016, the Ontario Energy Board published Oakville Hydro’s Performance Scorecard. The Scorecard has been designed by the Ontario Energy Board to track and show our performance gains over a five-year period. To view Oakville Hydro’s performance scorecard for the period 2011 to 2015 click here. For more information about the scorecard, click here.
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