Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
(Oakville, ON) March 28, 2018 – Oakville Hydro is the proud recipient of the Electricity Distributors Association’s (EDA) 2017 Performance Excellence Award presented March 26, 2018, at the annual EDA Awards Gala.
The Performance Excellence Award recognizes a local distribution company’s achievements in five categories: health and safety, operational excellence, financial operations, conservation and demand management and contribution to the community. Notably, the EDA praised Oakville Hydro’s award winning ‘Stayin’ Alive’ health and safety program, its excellent reliability and first-rate customer service scores.
“This award is a tribute to the dedication of our staff,” said Rob Lister, President and CEO of Oakville Hydro. “Our employees strive every day to bring the best solutions to our customers, while keeping each other and our public safe through a reliable and efficient distribution system. I am proud of our team and their accomplishments.”
“Congratulations, Oakville Hydro, on your outstanding achievement,” said Mayor Rob Burton.
“The award speaks to the exceptional service you provide in our community.”
Oakville Hydro looks forward to continuing to provide and improve the reliability of its energy distribution system and quality customer service to the Town of Oakville’s homes and businesses.
About Oakville Hydro
Part of the OEC Family of Companies, Oakville Hydro delivers reliable and safe electricity to more than 70,000 individuals, families and businesses in Oakville. The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community. Oakville Hydro is a past recipient of a Performance Excellence Award from the Electricity Distributors Association and a Silver Canada’s Safest Employers Award, recognizing the organization as an exceptional leader in the industry.
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