Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Oakville Hydro is pleased to receive the Ontario Energy Association’s (OEA’s) Customer Service Award for its commitment and progressive work in embarking on an ambitious multi-year program to develop and implement a long-term Customer Service Vision and Strategy. Oakville Hydro was presented the award at a ceremony in Toronto on September 24, 2018.
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