Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
The Ontario Energy Board (OEB) recently announced changes to electricity rates across the province.
Effective May 1, 2017, the Time-of-Use Rates are:
Customers will see both old and new rates reflected on invoices that include read dates prior to May 1.
Oakville Hydro's portion of a residential customer’s electricity bill is approximately 19%, which forms part of the delivery charge line on electricity bills.
Visit the OEB website for more information on rate changes and electricity pricing.
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