Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
A special weather statement remains in place for Oakville for Saturday and Sunday – April 14 and 15 – for a potential ice storm. This type of extreme weather can cause lengthy power outages caused by ice buildup on overhead power lines and high winds.
If you see a downed power line, stay back at least 10 metres/33 feet (the length of s school bus), call 911 and Oakville Hydro at 905-825-9400 immediately.
Prior to a storm, ensure you have essentials on hand, including: flashlights, radio, extra batteries, candles and matches, water, fuel or an alternate heat source, canned food and can opener. Also, ensure cell phones are fully charged.
For more tips on emergency preparation, visit our website.
What should you do when the power goes out? Learn more on our website.
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