Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
Learn more at the Open House on January 15
From the Town of Oakville - January 7, 2019: Starting this month, the Town of Oakville and its tree service contractor will perform hydro line clearing in south west Oakville, on behalf of Oakville Hydro. Trees are pruned to ensure safe clearance around hydro lines and to minimize safety hazards and power outages.
Residents are invited to learn more at an open house on Tuesday, January 15 at Queen Elizabeth Park Community and Cultural Centre, 2302 Bridge Road from 6-8 p.m where staff from the town’s Forestry section and Oakville Hydro will be on hand to share information and answer questions.
Oakville Hydro follows Electrical Safety Authority guidelines to maintain a three-metre (10 foot) clearance between branches and primary power lines and one meter (three feet) for secondary lines to ensure public safety and reduce the risk of power outages or hazardous situations caused by trees touching or falling on power lines. As a last resort, some trees growing too close to the hydro line may need to be removed if the arborist cannot achieve the clearance standard with acceptable pruning practices.
More information on hydro line clearing can be found at oakville.ca or oakvillehydro.com.
If you plan to attend the open house and have any accessibility needs, please let us know by January 9 by contacting ServiceOakville at 905-845-6601, or by filling out the online accessible feedback form.
Town of Oakville
905-845-6601, ext. 3096
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