Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Our annual Customer Satisfaction Survey is currently under way.
A random selection of customers will receive a telephone call from UtilityPULSE, who is conducting the survey on our behalf.
We appreciate your feedback. This will help us better understand the needs and wants of our customers.
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