About Us

Important Message – Possible Canada Post Service Disruption

Paying Your Bill

It is possible that Canada Post will experience a service disruption.

If a service disruption occurs, customers are still required to pay their Oakville Hydro invoice for hydro and water services. Payment options are listed below.

In the event that it is not a full labour disruption, Oakville Hydro will continue to deliver bills to Canada Post.  Although we don’t normally contact our customers via telephone, we will be calling customers to advise that a bill has been mailed and provide a due date.  Customers can determine their balance in two ways in order to pay their bill – call 905-825-9400 and use the self-serve option or speak to a Customer Service representative.  Customers are also urged to sign up for eBilling and/or one of our pre-authorized payment plans to avoid missing a payment. 

Full payment options:

  • eBilling
    When you sign up for eBilling, you will receive an email notification whenever a new bill is created. It’s free and it’s easy! Sign up now. Current eBilling customers will continue to receive eBills.
     
  • Automatic Payment Plans
    Our automatic payment plans (APPs) provide you with the option of having payments automatically withdrawn from your bank account. We offer a Basic Plan and an Equal Payment Plan. To learn more about these plans, click here. To register for an APP, click here.     
     
  • At Your Financial Institution 
    You can pay through local banks and trust companies on-line or in person. You can also pay by credit card through a bill payment system. Credit card payments may be made online at this link. Please note that there is a 1.75% fee. Please allow three to five days for your payment to reach us.  
     
  • In Person
    You can drop off your payment at our office located at 861 Redwood Square, which is open Monday to Friday from 8:30 a.m. to 4:30 p.m. You can also use the drop box located just outside our building entrance or at Oakville’s Town Hall at 1225 Trafalgar Road.




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