Important Message – Possible Canada Post Service Disruption
Paying Your Bill
It is possible that Canada Post will experience a service disruption.
If a service disruption occurs, customers are still required to pay their Oakville Hydro invoicefor hydro and water services. Payment options are listed below.
In the event that it is not a full labour disruption, Oakville Hydro will continue to deliver bills to Canada Post. Although we don’t normally contact our customers via telephone, we will be calling customers to advise that a bill has been mailed and provide a due date. Customers can determine their balance in two ways in order to pay their bill – call 905-825-9400 and use the self-serve option or speak to a Customer Service representative. Customers are also urged to sign up for eBilling and/or one of our pre-authorized payment plans to avoid missing a payment.
Full payment options:
When you sign up for eBilling, you will receive an email notification whenever a new bill is created. It’s free and it’s easy! Sign up now. Current eBilling customers will continue to receive eBills.
Automatic Payment Plans
Our automatic payment plans (APPs) provide you with the option of having payments automatically withdrawn from your bank account. We offer a Basic Plan and an Equal Payment Plan. To learn more about these plans, click here. To register for an APP, click here.
At Your Financial Institution
You can pay through local banks and trust companies on-line or in person. You can also pay by credit card through a bill payment system. Credit card payments may be made online at this link. Please note that there is a 1.75% fee. Please allow three to five days for your payment to reach us.
You can drop off your payment at our office located at 861 Redwood Square, which is open Monday to Friday from 8:30 a.m. to 4:30 p.m. You can also use the drop box located just outside our building entrance or at Oakville’s Town Hall at 1225 Trafalgar Road.