Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
It is possible that Canada Post will experience a service disruption.
If a service disruption occurs, customers are still required to pay their Oakville Hydro invoice for hydro and water services. Payment options are listed below.
Full payment options:
In the event that it is not a full labour disruption, Oakville Hydro will continue to deliver bills to Canada Post. Although we don’t normally contact our customers via telephone, we will be calling customers to advise that a bill has been mailed and provide a due date. Customers can determine their balance in two ways in order to pay their bill – call 905-825-9400 and use the self-serve option or speak to a Customer Service representative. Customers are also urged to sign up for eBilling and/or one of our pre-authorized payment plans to avoid missing a payment.
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