SCAM ALERT: Customers are receiving telephone calls where the fraudster demands immediate payment to avoid disconnection. This is NOT Oakville Hydro. We do not threaten immediate disconnection. Receive a call you’re unsure about? Call us at 905-825-9400.
Important Message – Possible Canada Post Service Disruption Paying Your Electricity Bill
It is possible that Canada Post will experience a service disruption.
If a service disruption occurs, customers are still required to pay their Oakville Hydro invoice for hydro and water services. Payment options are listed below.
Full payment options:
eBilling - When you sign up for eBilling, you will receive an email notification whenever a new bill is created. It’s free and it’s easy! Sign up now. Current eBilling customers will continue to receive eBills.
Automatic Payment Plan - Our automatic payment plans (APPs) provide you with the option of having payments automatically withdrawn from your bank account. We offer a Basic Plan and an Equal Payment Plan. To learn more about these plans, click here. To register for an APP, click here.
At Your Financial Institution - You can pay through local banks and trust companies on-line or in person. You can also pay by credit card through a bill payment system. Credit card payments may be made online at this link. Please note that there is a 1.75% fee. Please allow three to five days for your payment to reach us.
In Person - You can drop off your payment at our office located at 861 Redwood Square, which is open Monday to Friday from 8:30 a.m. to 4:30 p.m. You can also use the drop box located just outside our building entrance or at Oakville’s Town Hall at 1225 Trafalgar Road.
In the event that it is not a full labour disruption, Oakville Hydro will continue to deliver bills to Canada Post. Although we don’t normally contact our customers via telephone, we will be calling customers to advise that a bill has been mailed and provide a due date. Customers can determine their balance in two ways in order to pay their bill – call 905-825-9400 and use the self-serve option or speak to a Customer Service representative. Customers are also urged to sign up for eBilling and/or one of our pre-authorized payment plans to avoid missing a payment.