Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
It is possible that Canada Post will experience a service disruption with rotating strikes beginning on October 22.
From Canada Post
“The Canadian Union of Postal Workers (CUPW) has issued a strike notice, which means that they will be in a legal position to strike as early as Monday, October 22, 2018. Should rotating strike action occur, the postal service will continue to operate. Rotating legal strikes may be isolated to one or two specific locations at a time, affecting those areas for a period of 24 hours. In that situation, Canada Post would continue to accept, process and deliver mail and parcels in all other areas. Once the temporary disruption ends, we would return to normal operations in the affected locations.”
Customers are still required to pay their Oakville Hydro invoice for hydro and water services. Payment options are listed below.
Full payment options:
Oakville Hydro will continue to deliver bills to Canada Post. Customers are urged to sign up for eBilling and/or one of our pre-authorized payment plans to avoid missing a payment.
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