Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Canada Post is experiencing a service disruption with rotating strikes taking place.
From Canada Post
“While negotiations continue, the Canadian Union of Postal Workers (CUPW) has decided to initiate strike action. Canada Post continues to operate across Canada. We are accepting and delivering mail and parcels in all other locations. We remain committed to arriving at a negotiated settlement with CUPW, while making every effort to minimize the impact of any disruption on the customers we serve. Customers may experience minor delays as a result of the rotating strike action.”
Customers are still required to pay their Oakville Hydro invoice for hydro and water services. Payment options are listed below.
Full payment options:
Oakville Hydro will continue to deliver bills to Canada Post. Customers are urged to sign up for eBilling and/or one of our pre-authorized payment plans to avoid missing a payment.
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