Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Click to view an important update to customers and partners from our President & CEO on how we are keeping our teams safe, while delivering essential services.
(Oakville, ON) March 15, 2020 - The priority of Oakville Hydro has always been the safety of our staff and the community.
Our employees remain ready to assist during outages and interruptions, and are committed to providing you with safe and reliable electricity throughout this COVID-19 pandemic.
To reduce the potential spread of COVID-19, we have taken significant steps to enact social distancing as advised by Health Canada.
These steps are precautionary measures and the length of time for this closure is undetermined. We will continue to monitor conditions and inform the community when the office re-opens.
Your patience and understanding is appreciated as we do our part to beat this pandemic.
Customer Service Options
Our Customer Service Representatives are happy to assist you through telephone, email and Live Chat.
|Telephone||Available Monday to Friday from 8:30a.m. to 4:30p.m. at 905-825-9400.|
|Available by contacting firstname.lastname@example.org|
|Website||We also offer Live Chat at www.oakvillehydro.com|
We offer many different payment options to make paying your bill as simple and convenient as possible.
|Paperless Billing||Simplify monthly payments by signing up for paperless billing. We will email you each time a new bill is available. Paperless billing is free, secure and convenient. Sign up now at www.oakvillehydro.com/paperless|
|Automatic Payment Plan||Our automatic payment plans provide you with the option of having payments automatically withdrawn from your bank account. We offer a Basic Plan and an Equal Payment Plan (EPP). To learn more about these plans, visit www.oakvillehydro.com|
|Credit Card||You can pay by credit card through a bill payment system, Kubra EZ - Pay. To make a credit card payment online, visit www.oakvillehydro.com|
|You can use the return envelope provided with your bill to send your payment to us by mail. Please be sure to mail your payment three to five days prior to the due date on the invoice to ensure that your payment reaches us on time.|
|Drop Box||You can also drop off your payment in the drop box located just outside of our building entrance at 861 Redwood Square.|
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