Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
We have updated our Conditions of Service document to reflect our current operating practices and connection policies.
Should you wish to comment on the proposed changes, please send your comments to us at firstname.lastname@example.org by August 31, 2016.
Notice of Collection: Oakville Hydro is collecting your comments under the authority of the Electricity Act, Section 29. Your comments will be used for evaluating the proposed revisions to our Conditions of Service. If you have any questions about this collection, the ways in which your personal information may be used by Oakville Hydro, or would like further information about Oakville Hydro’s privacy policies, please contact: Privacy Officer, Oakville Hydro by telephone at 905-825-9400, or by e-mail at: email@example.com.
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