Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
(Oakville, ON) January 7, 2016 – Oakville Hydro is proud to announce the launch of its Outage Management System! This allows customers to view outage information online through a real-time map, which offers a visual representation of current power outages. Visit www.oakvilleoutages.ca
"We are thrilled to be providing this new service to our customers," said Mike Brown, Chief Operating Officer at Oakville Hydro. "Customers, and the public in general, now have the ability to be informed of outages like never before."
If you are able to access the Internet through a wireless, device, or if you are located in an area unaffected by an outage, you can visit the website to retrieve information about power outages. Visitors can also view interruption details, including estimated restoration time and, if known, the cause.
Interim Vice President, Corporate Affairs
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