Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
The Ontario Energy Board (OEB) is helping make electricity more affordable for low-income households. The Ontario Electricity Support Program, or OESP, will provide ongoing assistance directly on the bills of eligible low-income electricity consumers.
Low-income households that apply and qualify will receive an OESP credit on electricity bills. The credit amount will be based on the number of people living in the home and their total household income. For some consumers, the need to use more electricity is unavoidable. They may receive a higher level of assistance. These are people who rely on electric heat or medical devices as well as First Nation and Métis consumers.
The program, designed and implemented by the OEB, came into effect on January 1, 2016. Applications are being accepted. Consumers can apply online or with the assistance of local intake agency partners, including Low-Income Energy Assistance Program Emergency Financial Assistance intake agencies.
Visit OntarioElectricitySupport.ca for more information.
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