Customer Support During the Pandemic: Oakville Hydro has always been supportive of our customers and the community. As the pandemic continues to evolve, and in recognition of the critical and essential services that Oakville Hydro provides, we are taking active measures to support our customers.
For more information regarding customer support and payment options, click here.
The Government of Ontario has introduced a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all Time-of-Use (TOU) customers 24 hours a day, 7 days a week. Learn more at this link.
Effective January 1, 2016, all electricity users with a residential rate class account will be exempt from the Debt Retirement Charge (DRC).
Electricity users with a general service rate class account that provides electricity to one or more 'eligible residential units' will also be eligible for a DRC exemption up to 1,500 kilowatt hours (kWh) per month multiplied by the number of eligible residential units included in the account.
To claim this DRC exemption, please complete the Self-Declaration Form Debt Retirement Charge Exemption.
For more information about these exemptions, visit the Ministry of Finance website at this link.
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