Payment Options

We offer seven different payment options to make paying your invoice as simple and convenient as possible.

• At Our Office (Important note: Change effective September 1, 2012. Please see below for details and a list of payment options.)
• Drop Off Box
• Automatic Payment Plans
• Bank
• Credit Card
• Mail
• Telephone / Online Banking
• Western Union
• Town of Oakville

At Our Office Back to top

Please note that effective September 1, 2012, Oakville Hydro will no longer provide cashiering services at our office. Please see below for a list of payment options. If you have additional questions, please call Customer Service at 905-825-9400 and press ‘1’ to speak to a Customer Service Representative.

Drop Off Box Back to top

Customers are welcome to drop off payments at the drop off box located outside of the building entrance.

Automatic Payment Plans Back to top

Our automatic payment plans provide you with the option of having payments automatically withdrawn from your bank account.

We offer two options: the Basic Plan and the Equal Payment Plan.

• Basic Plan - Bills are sent as usual to you, monthly or bi-monthly, depending on the type of service you selected. On the due date, the amount due is automatically withdrawn from your bank account.
• Equal Payment Plan (EPP) - A fixed amount is withdrawn from your bank account on a monthly basis. The amount is calculated using the average consumption over the previous 12 month period. You have the option of having the withdrawal take place on either the 2nd or 16th of each month.
  The EPP amount is reviewed on a yearly basis to ensure that it is in line with your actual bills and may increase or decrease depending on the previous 12-month billing history.

For your convenience, you may start or quit a plan anytime. However, once you start either plan, any outstanding balance must paid in full before opting out.

Click here to apply for either of the Automatic Payment Plans.

(Print, fill out and send in to Oakville Hydro)

Remember to:

• Mark the date you want your payment to be withdrawn each month if you choose the EPP.
• Sign the authorization form after printing it.
• Include a cheque marked “VOID”
• Pay any current balance.

If you would like more information on Automatic Payment, please call 905-825-9400 Ext. 2273 or email: hydro@oakvillehydro.com

Bank Back to top

We provide the option of paying through local banks and trust companies as a convenience to our customers. Please note that when you pay at the bank, it can take 3 to 5 business days for that payment to reach us.

Credit Card Back to top

We accept payments* using Visa, MasterCard or American Express through a bill payment system powered by Paymentus Corporation.

Please Note: Credit cards cannot be used in conjunction with the Automatic Payment Plan.

Payment Process

You have two options available to pay your hydro bill using Visa, MasterCard or American Express.

1. Online Payment
   Click here to make a secure online Credit Card Payment
2. Telephone Payment
   Call 1- 866-662-0724 to make a Credit Card Payment by telephone

For more details, click here

*Note: there is a $2.50 fee for every $100.00 payment

Mail Back to top

Use the return envelope provided with your invoice and send your payment back in the mail. Please be sure to mail your payment 3-5 days prior to the due date on the invoice to avoid incurring overdue account interest charges.

Telephone / Online Banking Back to top

Fast, convenient, 24 hour access and you don't need to leave home.

We accept telephone or online payments made through your financial institution. Please check with your financial institution to find out if they offer this service. Please remember – it can take 3 to 5 business days for us to receive the payment from the bank so allow enough time for processing to ensure you meet the due date.

If you move, make sure to contact your financial institution and give them your new Oakville Hydro account number.

Note: When you sign up for a telephone or online payment service, you will be asked to enter an 8-digit Oakville Hydro account number. To do this, enter your 8-digit Oakville Hydro account number and make sure you remove the hyphen.

Example: 123456-8 becomes 1234568

Western Union Back to top

Oakville Hydro accepts payments through Western Union. Payment outlets include A&P and Dominion grocery stores, most Wal-Mart stores, Money Marts, Cash Money and many convenience stores.

Just like any other payment through Western Union, there is a transaction fee associated with the transaction payable to the Western Union outlet by the customer.

Town of Oakville Back to top

Town of Oakville - Town hall
1225 Trafalgar Road
Oakville, ON L6H 0H3