Oakville Hydro Electricity Distribution Inc.
Our bills are generated approximately 10 business days after a meter reading. Bills are payable in full by the due date whether your bill is based on an actual or an estimated reading.
Bills are delivered by courier to the Oakville Post Office the same day as the billing date, and are due 16 days later. E-bills are sent via email notification on the same day as they are produced.
Seven calendar days after the payment due date, and if payment has not been received, we make a friendly reminder call to advise you of your outstanding balance. If the bill remains unpaid or payment arrangements are not made with Oakville Hydro within 10 business days of the friendly reminder call, a collection letter will be hand delivered to your billing address. This letter gives you 10-day advance notice that we may disconnect your service.
If a cheque or pre-authorized payment is returned from the bank, we either send a letter or call you to let you know that the payment has been returned. If the cheque is not replaced, or payment terms are not negotiated for the overdue amount, we will begin the above collection process for your account.
If, during the 10-day disconnection notice period, a registered charity, government agency or social service agency advises that they are assessing whether you are eligible for bill payment assistance, collection is suspended for a period of 21 days.
If, during the disconnection notice period, a third party, who had previously been designated by the customer to receive any disconnection notices, advises Oakville Hydro that they are attempting to arrange assistance to help the customer pay their bill, collection action is suspended for a period of 21 days.
Service may be disconnected at any time during the year and will not be restored until satisfactory payment arrangements have been made. To meet the requirements of the Distribution System Code, a copy of the Fire Safety Notice will be left at the service location if the hydro service is disconnected.
If we have to disconnect your service during the winter months (Nov. 1 to April 30) when overnight temperatures drop below zero, we install a timer. These devices are used prevent single family residences from becoming too cold. We program the timer to turn the electrical service off at predetermined intervals throughout the day, evening and overnight. You would receive a notice telling you when the timer will turn on and off.
Even if your service is disconnected, you are still responsible to pay all outstanding amounts owing to Oakville Hydro. Oakville Hydro will not be liable for any damage to your premises that result from our disconnecting your service.
