How to Apply for Service

Here's the information you need to become one of our valued customers.

If you have moved back to Oakville, are moving within Oakville, or are re-applying for service, you can use this same information.

We need all customers applying for hydro service to complete an Application for Service form prior to service connection.

Customers can provide this information by completing the appropriate Application for Service form (see below) and forwarding the completed document to our Customer Service Department in person, or by fax at (905) 825-4447, or anytime to our drop box.

All requests for service must include:

name of the customer to be billed
the service address (where the service is to be supplied)
the date connection is required
mailing address (if different from the service address)
owner or tenant classification
former address and final reading date (if applicable)
telephone number
signature of responsible party and/or signing officer of company and
two pieces of identification.

Please note: If you are a new customer or moving within Oakville, an application for service must be completed prior to your closing/lease date to avoid possible power disruption.

If you are moving out, please provide us with at least 7 days' notice.

Residential and Business Application Forms

Residential Application for Service - Requires Adobe Acrobat Reader 8
Business Application for Service - Requires Adobe Acrobat Reader 8
Business Deposit Waiver Application
Low Volume Consumer or Designated Consumer Declaration Form for Multi-Unit Residential Premises

Conditions of Service

Conditions of Service (Updated 11/14/11)

To read PDF documents, download the free Adobe Acrobat Reader

If you have any questions about this information, please contact one of our Customer Service Representatives at (905) 825-9400.