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Customer Service

Oakville Hydro Electricity Distribution Inc.

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Our Customer Service team strives to answer your questions and resolve your concerns in a friendly and efficient manner to provide you with a positive customer experience.

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LEAP – Low-Income Energy Assistance Program

LEAP Emergency Financial Assistance is a comprehensive, year-round emergency financial assistance program developed by the Ontario Energy Board to assist low-income energy customers better manage their bill payments and energy costs. The program is funded through the distribution rates of distributors and is a grant program intended to provide emergency relief to eligible low-income customers who may be experiencing difficulty paying current arrears.

For further information, please visit the Ontario Energy Board at this link or the United Way of Oakville at this link.