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Customer Service

Oakville Hydro Electricity Distribution Inc.

Time-of-Use Rates -
How Smart Are You?

Time-of-Use Rates are electricity prices that vary based on:

Read below or click the links to find out more:

Time-of-Use Rates Goal: Conservation

Time-of-Use Rates were implemented as part of the Ontario government’s Energy Plan to help promote energy conservation.

Time-of-Use Rates encourage consumers to shift electricity use from peak to off-peak periods whenever possible. This shift:

Reason for Peak, Off-Peak and Mid-Peak Times

The Ontario Energy Board (OEB) wants to flatten out the demand cycle for electricity use when it puts the heaviest load on our distribution system. Time-of-Use Rates encourage people to shift their electricity use to other times of the day, and thus reduce “peak demand.”

Also, during peak demand periods, electricity is more expensive because the OEB has to either bring online, or purchase, higher-cost electricity.

Summer, Winter and Weekend Time Periods

Time of Use rates

For current Time-of-Use information, including pricing, please visit the OEB website at this link. Rates can also be viewed on our website at this link.

Smart Meters and Time-of-Use Rates

Smart Meters send us your hourly electricity use information. We encrypt and forward this hourly electricity use information to Ontario’s Independent Electricity System Operator (IESO). The IESO sorts your Smart Meter hourly data into the Time-of-Use Rates periods (peak, off-peak and mid-peak), checks that the conversion is correct and then sends this information back to us for billing. We then send you – either through our eBilling system or Canada Post – your bill.

Smart meter

Protecting Your Privacy

Our top priority is to protect your private, confidential information. We are constantly working with our technology partners to ensure that your data is encrypted and secure at every step of its journey from your home or business.

Also, across Oakville Hydro, staff have received privacy training and everyone understands how essential it is to protect confidential client information.