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Customer Service

Oakville Hydro Electricity Distribution Inc.

Electricity Rates and Charges

Effective May 1, 2011
 
See Service Classifications Descriptions at bottom
See Electricity Pricing
   
 
RESIDENTIAL
Description
Energy UOM
Rate
Delivery Includes:    
Customer Charge $/Month 15.03
Distribution $/kWh 0.0111
Distribution of Global Adjustment Sub-Account (Non RPP) $/kWh 0.0024
Transmission Network** $/kWh 0.0065
Transmission Connection** $/kWh 0.0046
Regulatory Includes:    
SSS-Administration Charge* $ 0.25
Wholesale Market Service** $/kWh 0.0052
Rural Rate Protection Charge** $/kWh 0.0013
Debt Retirement Charge $/kWh 0.007
GENERAL SERVICE LESS THAN 50 kW
Description
Energy UOM
Rate
Delivery Includes:    
Customer Charge $/Month 34.52
Distribution $/kWh 0.01040
Distribution of Global Adjustment Sub-Account (Non RPP) $/kWh 0.0024
Transmission Network** $/kWh 0.0060
Transmission Connection** $/kWh 0.0042
Regulatory Includes:    
SSS-Administration Charge* $ 0.25
Wholesale Market Service** $/kWh 0.0052
Rural Rate Protection Charge** $/kWh 0.0013
Debt Retirement Charge $/kWh 0.007
GENERAL SERVICE 50 T0 999 kW
Description
Energy UOM
Rate
Delivery Includes:    
Customer Charge $/Month 122.99
Distribution $/kW 1.9540
Distribution of Global Adjustment Sub-Account (Non RPP) $/kW 0.9049
Transmission Network $/kW 2.2520
Transmission Network (Interval Metered) 1 $/kW 2.3248
Transmission Connection $/kW 1.5636
Transmission Connection (Interval Metered) $/kW 1.6143
Transformer Allowance (if customer owns the transformer) $/kW (0.50)
Regulatory Includes:    
SSS-Administration Charge* $ 0.25
Wholesale Market Service** $/kWh 0.0052
Rural Rate Protection Charge** $/kWh 0.0013
Debt Retirement Charge $/kWh 0.007
GENERAL SERVICE 1,000+ kW
Description
Energy UOM
Rate
Delivery Includes:    
Customer Charge $/Month 3,437.21
Distribution $/kW 0.6324
Transmission Network** (Interval Metered) 1 $/kW 2.3248
Transmission Connection** (Interval Metered) $/kW 1.6143
Regulatory Includes:    
SSS-Administration Charge* $ 0.25
Wholesale Market Service** $/kWh 0.0052
Rural Rate Protection Charge** $/kWh 0.0013
Debt Retirement Charge $/kWh 0.007
UNMETERED SCATTERED LOAD
Description
Energy UOM
Rate
Delivery Includes:    
Customer Charge $/Month 11.43
Distribution $/kWh 0.0073
Distribution of Global Adjustment Sub-Account (Non RPP) $/kWh 0.0024
Transmission Network** $/kWh 0.0060
Transmission Connection** $/kWh 0.0042
Regulatory Includes:    
SSS-Administration Charge* $ 0.25
Wholesale Market Service** $/kWh 0.0052
Rural Rate Protection Charge** $/kWh 0.0013
Debt Retirement Charge $/kWh 0.007
SENTINEL LIGHTING
Description
Energy UOM
Rate
Delivery Includes:    
Customer Charge $/Connection/Month 2.20
Distribution $/kW 36.9973
Distribution of Global Adjustment Sub-Account (Non RPP) $/kW 0.8844
Transmission Network** $/kW 0.4514
Transmission Connection** $/kW 0.3134
Regulatory Includes:    
SSS-Administration Charge* $ 0.25
Wholesale Market Service** $/kWh 0.0052
Rural Rate Protection Charge** $/kWh 0.0013
Debt Retirement Charge $/kWh 0.007
STREET LIGHTING
Description
Energy UOM
Rate
Delivery Includes:    
Customer Charge $/Connection/Month 2.52
Distribution $/kW 13.6768
Transmission Network** $/kW 1.8788
Transmission Connection** $/kW 1.3045
Regulatory Includes:    
SSS-Administration Charge* $ 0.25
Wholesale Market Service** $/kWh 0.0052
Rural Rate Protection Charge** $/kWh 0.0013
Debt Retirement Charge $/kWh 0.007
Disposition of Global Adjustment Sub-Account Applicable Only For Non RPP Customers In All Classes $/kWh (0.0001)
SPECIFIC SERVICE CHARGES
Description
Energy UOM
Rate
Customer Administration $ 15.00
  Statement of account $ 15.00
  Pulling post-dated cheques $ 15.00
  Duplicate invoices for previous billing $ 15.00
  Easement letter $ 15.00
  Account history $ 15.00
  Credit reference/credit check (plus credit agency costs) $ 15.00
  Returned cheque (plus bank charges) $ 15.00
  Account set up charge/change of occupancy charge $ 30.00
  Special meter reads $ 30.00
  Meter dispute charge plus Measurement Canada fees (if meter found correct) $ 30.00
     
Non-Payment of Account    
  Late Payment - per month % 1.50
  Late Payment - per annum % 19.56
  Collection of account charge - no disconnection $ 30.00
  Disconnect/Reconnect at meter - during regular hours $ 65.00
  Disconnect/Reconnect at meter - after regular hours $ 185.00
  Disconnect/Reconnect at pole - during regular hours $ 185.00
  Disconnect/Reconnect at pole - after regular hours $ 415.00
     
Temporary service install & remove - overhead - no transformer $ 500.00
Temporary service install & remove - underground - no transformer $ 300.00
Specific Charge for Access to the Power Poles ($/pole/year) $ 22.35
     
Allowances    
  Transformer Allowance for Ownership - per kW of billing demand/month $ (0.50)
  Primary Metering Allowance for transformer losses - applied to measured demand and energy % (1.00)
LOSS FACTORS
Note: The loss adjustment factor for Residential Customers is 1.0377
Description
Energy UOM
Rate
Total Loss Factor - Secondary Metered Customer < 5,000kW   1.0377
Total Loss Factor - Primary Metered Customer < 5,000kW   1.0273
* Application to SSS Consumers Only
** kWh charges are based on the adjusted factor 1.0377 (+3.77%)

Note 1: Based on customer's non-coincident peak demand in the month between the hours of 7 a.m. and 7 p.m. (local time) on weekdays that are not statutory.

SERVICE CLASSIFICATIONS Back to top

 
Residential
This class refers to the supply of electrical energy to detached and semi-detached residential buildings as well as farms as defined in the local zoning by-laws. Where the residential dwelling comprises the entire electrical load of a farm, it is defined as a residential service. Where electricity is provided to a combined residential and business (including agricultural usage) and the service does not provide for separate metering, the classification shall be at the discretion of Oakville Hydro and shall be based on such considerations as the estimated predominant consumption.
 
General Service Less Than 50kW
This class refers to customers who do not qualify as residential customers and whose monthly average peak demand in the preceding twelve months is less than 50kW. For new customers without prior billing history, the peak demand will be based on 90% of the proposed capacity or installed transformation. Note: Apartment buildings or multi-unit complexes and subdivisions are treated as General Service (Above 50 kW).
 
General Service 50 to 999kW
This class refers to customers whose monthly average peak demand in the preceding twelve months is in the range of 50 to 999 kW. There are two sub categories within this class, those being non-interval and interval metered accounts. For new customers without prior billing history, the peak demand will be based on 90% of the proposed capacity or installed transformation.
 
General Service 1,000+ kW
This class refers to customers whose monthly average peak demand in the preceding twelve months is greater than 1,000 kW. These accounts will all be interval metered accounts. For new customers without prior billing history, the peak demand will be based on 90% of the proposed capacity or installed transformation.
 
Unmetered Scatter Load
This classification applies to an account taking electricity at 750 volts or less whose average monthly maximum demand is less than, or is forecast to be less than, 50 kW and the consumption is unmetered. Such connections include cable TV power packs, bus shelters, telephone booths, traffic lights, pedestrian X-Walk signals/beacons, railway crossings, etc. The level of the consumption will be agreed to by the distributor and the customer, based on detailed manufacturer information/documentation with regard to electrical consumption of the unmetered load or periodic monitoring of actual consumption.
 
Sentinel Lighting
The classification refers to accounts that are an unmetered lighting load supplied to a sentinel light.
 
Street Lighting
All services supplied to street lighting equipment owned by or operated for the Municipality, the Region or the Province of Ontario shall be classified as Street Lighting Service. Street Lighting plant, facilities, or equipment owned by the customer are subject to the Electrical Safety Authority (ESA) requirements and Oakville Hydro specifications.
 

ELECTRICITY PRICING Back to top

 
A) Standard Supply Service (SSS) Consumers
 
1. Regulated Price Plan (RPP) Consumers
 
Conventional Meter
  Residential Consumers
  (May 1, 2011 to October 31, 2011)
  First 600kWh $0.068/kWh**
  Balance kWh $0.079/kWh**
  (November 1, 2011 to April 30, 2012)
  First 1000kWh $0.071/kWh**
  Balance kWh $0.083/kWh**
 
  Non Residential Low Volume and Designated Consumers
  (May 1, 2011 to October 31, 2011)
  First 750 kWh $0.068/kWh**
  Balance kWh $0.079/kWh**
  (November 1, 2011 to April 30, 2012)
  First 750 kWh $0.071/kWh**
  Balance kWh $0.083/kWh**
 

Time of Use Rates (TOU)

Most Ontario Customers will be billed Time-of-Use (TOU) rates by 2011. Oakville Hydro will send out advanced notification.
 
Time
Time-of-Use
Price**
         
 
Weekends & Holidays
     
 
All Day
Off-Peak
$0.062/kWh
       
 
Summer Weekdays
   
 
(May 1, 2011 to October 31, 2011)
   
    7 am to 11 am
Mid-peak
$0.089/kWh
    11 am to 5 pm
On-peak
$0.107/kWh
    5 pm to 7 pm
Mid-peak
$0.089/kWh
    7 pm to 7 am
Off-peak
$0.059/kWh
       
* Effective May 1, 2011, the off-peak period will start two hours earlier at 7:00 pm. New rates will be updated May 1, 2011.
       
 
Winter Weekdays
 
 
(November 1, 2011 to April 30, 2012)
 
 
(Subject to change)
 
    7 am to 11 am
On-peak
$0.108/kWh
    11 am to 5 pm
Mid-peak
$0.092/kWh
    5 pm to 7 pm
On-peak
$0.108/kWh
    7 pm to 7 am
Off-peak
$0.062/kWh
     
 
____________________________________________________________________________________________________________
 
2. Electing Spot Consumers
Spot Market Price
Provincial Benefit
____________________________________________________________________________________________________________
3. Non Regulated Price Plan (Non RPP) Consumers
  Spot Market Price    
  Provincial Benefit    
____________________________________________________________________________________________________________
 
B) Consumers with Retailer    
  Contract Price with Retailer    
  Provincial Benefit