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Oakville Hydro Electricity Distribution Inc.

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Oakville Hydro Electricity Distribution Inc. (Oakville Hydro), regulated by the Ontario Energy Board, is an electricity distribution company. Using a sophisticated network of remotely switched power lines of approximately 1,400 km, Oakville Hydro has reliably delivered energy to homes and businesses for over a century. Oakville Hydro offers customer service to developers and consumers, as well as designs, builds and maintains Oakville’s state-of-the-art power distribution system. In 2013, Oakville Hydro was recognized as “Large Company of the Year” by the Ontario Energy Association for excellence in service delivery and safety.

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August 17, 2015

Notice of Application and Hearing for a Rate Adjustment

Oakville Hydro Electricity Distribution Inc. has applied to the Ontario Energy Board to increase the amount it charges by $0.03 each month for the typical residential customer beginning on January 1, 2016. Other customers, including businesses, will be affected as well. To view Oakville Hydro Electricity Distribution Inc.'s Application click here.

Statement Update

Effective August 20, 2015, there are no longer picketing activities taking place at Oakville Hydro’s office - 861 Redwood Square. Customers and visitors are always welcome and should not experience any delays entering our building.

Statement – May 20, 2015

A company associated with Oakville Hydro Electricity Distribution Inc. is in a legal strike position. This will not affect your electricity service or billing in any way.

Picketing is taking place at our head office – 861 Redwood Square – visitors may experience delays. Visit this link or call 905-825-9400 for more information, including remote payment options.

Service Application

Applying for Service? Click here for more information.

2013 Scorecard for Ontario Electricity Distributors

The Ontario Energy Board has introduced a comprehensive scorecard for all electricity distributors in Ontario to facilitate the evaluation of an electricity distributor’s performance as well as promote the achievement of customer focus, operational effectiveness, public policy responsiveness and financial performance. The Scorecard is an important tool designed to track, over a five year period, an individual distributor’s performance and continuous improvements with ongoing efforts to improve services and/or processes that are valued by our customers. To view Oakville Hydro Electricity Distribution Inc.’s Scorecard Click here.

Smart Meters Safe in Oakville

Oakville Hydro Electricity Distribution Inc. issues statement over no concerns regarding smart meters. To view the statement, click here.

Alert

We recently had reports that our customers have been receiving calls from someone who is representing themselves as an employee of Oakville Hydro Electricity Distribution Inc. and asking for customer account information.

We want to assure our customers that Oakville Hydro Electricity Distribution Inc. does not call customers to request account information.

If you receive a phone call, do not provide any information over the telephone unless you are sure who you are speaking to.

If you are suspicious, or have questions, please call us directly at 905-825-9400 and press ‘1’ for Customer Service.

For more information, visit this link.

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