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Oakville Hydro Electricity Distribution Inc.


Oakville Hydro Electricity Distribution Inc. (Oakville Hydro), regulated by the Ontario Energy Board, is an electricity distribution company. Using a sophisticated network of remotely switched power lines of approximately 1,400 km, Oakville Hydro has reliably delivered energy to homes and businesses for over a century. Oakville Hydro offers customer service to developers and consumers, as well as designs, builds and maintains Oakville‚Äôs state-of-the-art power distribution system. In 2013, Oakville Hydro was recognized as ‚ÄúLarge Company of the Year‚ÄĚ by the Ontario Energy Association for excellence in service delivery and safety.

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Service Application

Applying for Service? Click here for more information.

Customer Satisfaction Survey

Oakville Hydro Electricity Distribution Inc. is pleased to announce that we will be conducting our annual Customer Satisfaction Survey from March 23 to April 10, 2015.

During this time, Simul Corporation will be contacting customers by telephone on our behalf  to obtain feedback on the services that we provide.  Thank you to the customers that participate in the survey.  Your comments will provide insight to help us improve our service.  Highlights of the survey will be posted on our website once compiled.

Should you have any questions and/or concerns, please contact Customer Service at 905-825-9400 and press ‚Äė1‚Äô.

2013 Scorecard for Ontario Electricity Distributors

The Ontario Energy Board has introduced a comprehensive scorecard for all electricity distributors in Ontario to facilitate the evaluation of an electricity distributor’s performance as well as promote the achievement of customer focus, operational effectiveness, public policy responsiveness and financial performance. The Scorecard is an important tool designed to track, over a five year period, an individual distributor’s performance and continuous improvements with ongoing efforts to improve services and/or processes that are valued by our customers. To view Oakville Hydro Electricity Distribution Inc.’s Scorecard Click here.

Smart Meters Safe in Oakville

Oakville Hydro Electricity Distribution Inc. issues statement over no concerns regarding smart meters. To view the statement, click here.


We recently had reports that our customers have been receiving calls from someone who is representing themselves as an employee of Oakville Hydro Electricity Distribution Inc. and asking for customer account information.

We want to assure our customers that Oakville Hydro Electricity Distribution Inc. does not call customers to request account information.

If you receive a phone call, do not provide any information over the telephone unless you are sure who you are speaking to.

If you are suspicious, or have questions, please call us directly at 905-825-9400 and press ‘1’ for Customer Service.

For more information, visit this link.

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