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Oakville Hydro Electricity Distribution Inc.

Welcome

Oakville Hydro Electricity Distribution Inc. (Oakville Hydro), regulated by the Ontario Energy Board, is an electricity distribution company. Using a sophisticated network of remotely switched power lines of approximately 1,400 km, Oakville Hydro has reliably delivered energy to homes and businesses for over a century. Oakville Hydro offers customer service to developers and consumers, as well as designs, builds and maintains Oakville’s state-of-the-art power distribution system. In 2013, Oakville Hydro was recognized as “Large Company of the Year” by the Ontario Energy Association for excellence in service delivery and safety.

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Service Application

Applying for Service? Click here for more information.

Have Your Say - Protecting Energy Consumers

The Ontario Energy Board wants to hear what residential and small business consumers think about how well consumers are being protected in the retail energy markets. Please visit www.ECPAreview.ca and fill out their on-line survey.

2013 Scorecard for Ontario Electricity Distributors

The Ontario Energy Board has introduced a comprehensive scorecard for all electricity distributors in Ontario to facilitate the evaluation of an electricity distributor’s performance as well as promote the achievement of customer focus, operational effectiveness, public policy responsiveness and financial performance. The Scorecard is an important tool designed to track, over a five year period, an individual distributor’s performance and continuous improvements with ongoing efforts to improve services and/or processes that are valued by our customers. To view Oakville Hydro Electricity Distribution Inc.’s Scorecard Click here.

Notice of Application and Hearing

Oakville Hydro Electricity Distribution Inc. has applied to the Ontario Energy Board to increase the amount it charges by approximately $0.65 each month for a typical residential customer beginning on January 1, 2015. To view the Notice of Application and Hearing click here. To view the Application click here.

The Notice of Application established cost award eligibility in relation to Oakville Hydro Electricity Distribution Inc.’s request to recover the costs for damage caused by the 2013 ice storm. On September 12, 2014, the Ontario Energy Board expanded cost award eligibility to include eligibility for costs related to Oakville Hydro Electricity Distribution Inc.’s request for a deferral account to track the impact of the half-year rule on 2014 test year capital additions. To view the letter from the Ontario Energy Board regarding cost award eligibility click here.

Smart Meters Safe in Oakville

Oakville Hydro Electricity Distribution Inc. issues statement over no concerns regarding smart meters. To view the statement, click here.

Alert

We recently had reports that our customers have been receiving calls from someone who is representing themselves as an employee of Oakville Hydro Electricity Distribution Inc. and asking for customer account information.

We want to assure our customers that Oakville Hydro Electricity Distribution Inc. does not call customers to request account information.

If you receive a phone call, do not provide any information over the telephone unless you are sure who you are speaking to.

If you are suspicious, or have questions, please call us directly at 905-825-9400 and press ‘1’ for Customer Service.

For more information, visit this link.

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